Introduction:
The Sanchar Saathi app, launched by the Department of Telecommunications (DoT), Government of India, is a telecom security initiative aimed at protecting mobile users from cyber fraud, identity theft, and misuse of telecom services. The app empowers citizens to take control of their mobile connections, report suspicious activities, and prevent unauthorized use of their telecom resources.
The app is part of the government’s broader digital security strategy and aligns with India’s efforts to combat cybercrime, financial fraud, and unauthorized telecom access.
Key Features of the Sanchar Saathi App
1. Chakshu – Reporting Suspected Fraud Communications (SFC)
One of the most important features of the app is Chakshu, which enables users to report suspicious calls, messages, or WhatsApp communications that may be associated with fraud or cybercrime.
- Users can upload screenshots of fraudulent messages or provide details of a suspected scam call directly through the app.
- This information is then analyzed by telecom authorities, who take action to block and investigate such fraudulent numbers.
- This feature is especially useful for combating financial frauds, phishing attempts, and identity theft.
2. Know Mobile Connections in Your Name
The app allows users to check all active mobile numbers registered under their name.
- This helps in identifying unauthorized SIM cards that may have been issued using a person’s identity without their knowledge.
- Users can request the deactivation of any mobile number that they don’t recognize or no longer use.
- This feature is crucial in preventing identity theft and SIM fraud, which are commonly used for financial crimes.
3. Block or Track Your Lost or Stolen Mobile Phone
The Central Equipment Identity Register (CEIR) is integrated into the Sanchar Saathi app, enabling users to block their lost or stolen mobile devices.
- By entering the IMEI (International Mobile Equipment Identity) number, users can ensure that their stolen phone is blocked across all telecom networks in India.
- This prevents criminals from misusing the phone for fraudulent activities.
- Users receive a request ID to track the status of their report and can unblock the device later if it is recovered.
4. Verify Mobile Device Authenticity
Before purchasing a new or second-hand phone, users can check the authenticity of the handset using the Sanchar Saathi app.
- By entering the IMEI number, the app verifies whether the device is genuine or blacklisted.
- This helps users avoid buying stolen or counterfeit mobile phones.
5. Report International Call Spoofing (Fake Indian Numbers)
Fraudsters often use international numbers disguised as Indian numbers to deceive people into answering scam calls.
- The app allows users to report such calls, helping the authorities track and take down fraudulent telecom setups.
- This feature plays a key role in tackling cross-border cyber fraud and preventing financial scams.
How to Use the Sanchar Saathi App
Step 1: Download and Install
The Sanchar Saathi app is available on:
- Google Play Store (for Android users)
- Apple App Store (for iPhone users)
After downloading, open the app and begin the setup process.
Step 2: Registration Process
- Users must register their mobile number in the app.
- The app will request permissions to access call logs, SMS, and device information.
- An OTP-based verification is sent via SMS to ensure authentication.
Step 3: Exploring the Features
Once registered, users can:
- Check mobile numbers linked to their identity.
- Report fraudulent calls and messages.
- Block or track lost/stolen phones.
- Verify IMEI numbers before purchasing a device.
Impact and Benefits of the Sanchar Saathi App
1. Enhanced Cybersecurity and Fraud Prevention
- The app helps prevent mobile fraud, SIM cloning, and financial scams by enabling users to report suspicious activity in real time.
- The blocking of unauthorized numbers reduces risks related to identity theft and unauthorized use of telecom services.
2. Protection Against Mobile Theft
- The CEIR integration allows users to secure lost phones from unauthorized use.
- The ability to track and unblock devices offers added convenience and security.
3. Empowering Users with Control Over Their Telecom Services
- Users can now monitor their mobile connections, ensuring that no unauthorized SIM cards exist under their name.
- This prevents fraudulent activities linked to misused mobile connections.
4. Supporting Law Enforcement and Government Initiatives
- The data collected through user reports helps law enforcement agencies in tracking down cybercriminals.
- Fraudulent numbers and mule bank accounts used in scams can be identified and blocked.
Statistics and Success Stories
Since its launch, the Sanchar Saathi platform has made a significant impact:
- Over 90 million visits have been recorded on the portal.
- More than 27.5 million fraudulent mobile connections have been identified and disconnected.
- Over 2.5 million lost or stolen mobile devices have been blocked.
- More than 1.2 million WhatsApp accounts linked to fraud have been deactivated.
- 1.16 million mule bank accounts have been frozen to prevent financial fraud.
Conclusion
The Sanchar Saathi app is a powerful tool in India’s fight against telecom fraud, cybercrime, and mobile theft. With features that allow users to block lost phones, verify mobile connections, report fraud, and prevent misuse of telecom services, it empowers citizens to take control over their mobile security.
By using the app, mobile users in India can stay vigilant against scams, protect their personal identity, and contribute to a safer digital ecosystem. The government’s continuous updates and enhancements to the app ensure that it remains relevant and effective in addressing emerging security threats in the telecom sector.
